10 Metrics you should track to optimise your system:
How long does it take...
- for a new engineer to understand the system?
- for a new engineer to comfortably work on the system?
- to add capacity to support the increased load?
- to restore production data?
- to securely off-board an engineer?
For each critical part of the system, how long to...
- be notified of the part's failure?
- to replace the part?
- discover and apply a security patch?
Of all the critical parts of the system, what percentage are...
- monitored?
- documented?
- regularly reviewed for security issues?
What is the percentage of...
- application uptime?
- system-related bugs?
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